New River Valley Pediatrics has been awarded recognition by the National Committee for Quality Assurance Patient-Centered Medical Home Program.


NCQA Patient-Centered Medical Home

New River Valley Pediatrics located in Radford, Blacksburg and at the Carilion New River Valley Medical Center has been recognized by the National Commission on Quality AssuranceTM (NCQA) as a Level Three Patient-Centered Medical Home (PCMH). Level Three is the highest level that is recognized by this quality assurance program. This level applies to all three of the practice locations.

NCQA accredits and certifies a wide range of health care organizations and manages the evolution or HEDISR, the performance measurement tool used by more than 90 percent of the nationís health plans.

The Patient-Centered Medical Home program reflects the input of the American College of Physicians(ACP), American Academy of Family Physicians (AAFP), American Academy of Pediatrics (AAP) and American Osteopathic Association (AOA) and others in the extension of the Physician Practice Connections Program.

PCMH recognition involved verifying that New River Valley Pediatrics has physicians available all hours of every day, that it is reachable by phone at all hours, that each of itís patients is assigned an individual physician who is personally responsible for that patientís care, and that same day appointments are available for acutely ill patients on a continuing basis. The pediatric practice had to verify that it conforms to quality standards of care for a variety of categories of patients such as well children, asthmatics, developmentally delayed, hyperactive, acutely injured, significantly infected, and newly born individuals. It had to demonstrate practice as a team, utilizing clerical/reception staff, nurses, and physicians or assistants to deliver quality service to the patient. It had to emphasize healthy lifestyles and behaviors. It demonstrated that it does not discriminate against minority groups, used electronic prescribing and other digital media, promoted self-care and full utilization of community resources whenever needed and solicited patient and family input and suggestions. It showed that it used and tracked referrals when indicated and coordinated the care rendered to the patient. And finally the practice demonstrated continuous evaluation of its performance and ongoing efforts to improve it.

New River Valley Pediatrics will have to recertify as a Patient Centered Medical Home every three years.

Call us in Radford at 540-639-5188
or in Blacksburg at 540-552-7272.

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